Important Info About Appointment Requests

Please read the important notices below.

Spay Neuter

Spay neuter appointments are now available for January, February, and March 2023. Inventory is limited and demand is high, so we encourage you to book your appointment as soon as possible. Appointments are open to new and existing clients and are available at our Charlotte and Lake Norman clinics.

If you have questions, please call us at (704) 970-2711 or email us at

Veterinary Care

2022 Service Policy Updates

Beginning in 2022:

  1. New clients need to be seen for either an Express Annual or a Consult to establish the medical record for their pet.
  2. Pets 7 years or older must be seen annually by the doctor (this can be an Express Annual, Sick Visit or Consult appointment).

Sick Visits

We are not currently accepting sick appointments through the online scheduler. If you need a sick visit, either call us at (704) 970-2711 or email

Express Annual Visits

Express Annual appointments are $35 and are required for new clients and all pets over the age of 7. The doctor will conduct a nose-to-tail exam on your pet and you will receive a report card with the doctor's findings, but will not see the doctor. An Express Annual Visit is only for well pets.

Annual Visits

The only type of annual exam is an Express Annual. If you need to speak to a doctor during your annual exam please call (704) 970-2711 and request a Consult appointment. The only exams currently available online are Express Annual exams.